With over 20 years of experience in the Document Management (DM) industry, our knowledge and the ability to translate and deliver technology that simplifies the way organisations work has been proven effective time and time again.
Understanding your needs is our priority, whether you are a financial services company, higher education organisation, housing association or retail business, amongst many others.
Of equal importance is ensuring we consistently deliver high-quality solutions in simple jargon-free terms. We understand not only how the product works, but how it should work for your business.
Our dedicated support team serves hundreds of companies in the UK and Europe with their DM needs. We work with a range of software solutions to fully support businesses to remove their administrative headaches and deliver business efficiencies.
WORKING WITH YOURDMS
When you agree to work with us, we:
- Will get to understand your needs and provide tailored solutions to fit your business.
- Will save your business time by streamlining your processes and tasks, freeing up employees time to be spent where needed.
- Will save you money by providing solutions to enable you to re-invest and grow your business.
- Focus on delivering high-quality solutions. Just read our customer testimonials for more information.
- Are jargon-free. We’ll communicate in simple, clear, and transparent ways – you know exactly what to expect.
- Support your business with our outstanding customer support packages that help you every step of the way.
MEET THE TEAM
I have over 20 years in the Document Management industry offering extensive senior management experience, delivering high-quality products and services. Working with companies such as Invu, EasiFile, PCdox, Fujitsu, Xerox, and Abbyy, we deliver business-critical software and solutions to organisations from 3 to 3000 users.
My aim is to make sure the customers are happy with the care and expertise they receive from us. We work exceptionally well as a team and pride ourselves on giving our customers a tailored solution to help them work more efficiently.
My role is to offer a dedicated point of contact for existing customers and new business clients, answering queries, offering advice and introducing new solutions that will enhance the way their business is working. I have extensive experience in customer-facing roles and customer service and enjoy helping customers, building strong relationships and making sure they are happy with the service they receive.
Senior Technical Consultant
My role within YourDMS is to provide the best possible service for our customers. This includes support for all products, scoping and implementing new requirements, and carrying out user and technical training.
Software Support Engineer
My experience is in providing 3rd level Technical support. My role in YourDMS is providing feature updates and ongoing maintenance of web portals. I am skilled in working with .Net framework, HTML, CSS and also ITIL certified.
Head of Support
My role combines managing the Support team, ensuring we offer a high standard of technical support to our customers, as well as working on new projects involving the whole portfolio of YourDMS services.
1st Line Support Technician
I joined YourDMS in March 2017 as an apprentice. In my time with the company I have been fully trained on all aspects of the support role and have integrated into the business. I am the first response to any calls which come into the support team.
With a background in the creative industry, I am responsible for producing innovative, integrated marketing and advertising campaigns. I am working to increase brand awareness, improve customer interaction and engagement, and generate new business.
I will be working closely with the accounts department, chasing payments, calling our customers and general admin duties. My aim is to ensure we continue to provide the best service to our customers, and to support my colleagues.