CUSTOMER TESTIMONIALS

We wanted a solution that would stop us having to input everything manually, and that’s what YourDMS has provided. It’s streamlined the way we work, which has allowed us to process more invoices without increasing the size of the team.

Invu has made my life so much easier, it’s unbelievable. And I would strongly recommend anybody in a similar position to ourselves, running a high document volume business, to look at the potential of the Invu solution, as provided and supported by YourDMS.

Using the Invu system to manage our clients’ paperwork has made it so much easier to find the files we need quickly, which has saved us a lot of time. Now staff can focus their time on tasks that are generating money for the business instead of filing documents.

The YourDMS support team have been absolutely amazing to be honest! I’ve never had a problem getting the help I need from them. They’ve been very quick at responding, so I’d actually say out of the various help desk people I deal with, they’re one of the joyous teams to deal with.

The changes that YourDMS have implemented for us have made a huge difference to the way we work! With our systems now integrated, it only takes a few seconds to find the document we need. And the improvements to our invoice approval processes, and the use of intelligent workflows, has allowed us to pay invoices much more promptly. All of which has improved productivity and saved money across the business.

As part of the office refurb, we wanted all paper documents to be electronic and for the use of filing cabinets to be made redundant. However, having a member of staff scan all of the relevant HR files would have been an extremely time consuming job, so we called upon YourDMS who quickly and efficiently did the job for us. It’s made such a difference being able to quickly put your hands on a file in a matter of seconds whether you’re in the office or elsewhere. The fact that confidential documents can be readily and remotely accessed means Hidden Hearing employees can now work more efficiently.

What I really like about YourDMS, is that they never use a hard sell approach, they haven’t tried to sell us things that we don’t need. As a result, I feel they are entirely trustworthy. They will only recommend something that would be beneficial to us. When we ask a question, we know we’ll get an honest answer. And that means a lot, to have that level of trust. I cannot speak highly enough of everybody at YourDMS. Using Invu was the best thing we ever did – it’s been a complete godsend! If we ever have any issues with the system, it’s never a problem. We just ring YourDMS and we know they will sort it out. All of their staff have been really good, very understanding and a real pleasure to work with.

We found the process of migrating to the Cloud pretty seamless and straightforward. YourDMS’s technical support team were really helpful in getting us up and running, and it was all done remotely. It only took 10 minutes of each users time, which was really good!

The customer service I have received from YourDMS is vastly superior to anything I have experienced before. I personally set very high standards for customer service myself, so I make a point of acknowledging great customer service. Their service is absolutely superb and I would recommend them to any business, large or small.

Over the years, the impact the solutions have had on the business is immeasurable. With the excellent support of YourDMS, we were able to create quite complex layouts and custom scripts which have made a massive impact on our efficiency and the processing and recording of many important documents. This included use of the INVU API within Abbyy and has been a great setup for us. Over time, in keeping with our policy of utilising the latest technology, we have worked with YourDMS to consistently upgrade the solution to provide additional benefits and improvements.

The process is now so intuitive, an employee doesn’t even need to think about where, when and how to file invoices. Because of the extraordinary searching capabilities of Invu, it takes seconds to recall our invoice using simple criteria. The time, money and space savings from this process alone have been amazing. We now store all our documents in Invu. Customs documents from Europe are scanned and then shredded by attrition. It’s a huge weight off our shoulders to know that we are in control of our documentation and that we have the ability to comply with any request, or indeed being audited by Customs and Excise without it being a time consuming and ultimately costly exercise.

The service YourDMS has provided has already made a big difference to our business processes. Once we saw how the administrative processes could easily be improved, we wanted to explore what else we could work together on to drive up efficiency and ultimately help our business to grow. We are a fast moving, customer focussed company with a client base spread across the country. In the past that created a headache for our team as we had to manually process a high volume of purchase invoices and correspondence. Now, this complex system has been streamlined and, in many cases, automated, freeing staff up to do the jobs they enjoy and leaving us safe in the knowledge that important information, including sensitive client data, is easily accessible for us but also safe and secure.

Invu is helping in so many areas of the University; from Student Records to Finance, to HR and Payroll. Invu saves us time in filing and searching, and space through not having to store so much paper. We can now search across multiple areas for speedy results whereas a search across multiple paper files was arduous. Our response to queries is now immediate, giving a much more professional service. YourDMS helped us to adapt when our business methods changed. They have implemented Invu in new departments, managing the process from exploration to set-up and user training. They have identified complementary software packages to help us get the most out of Invu.

YourDMS’s document management solutions have enabled us to radically improve efficiency and reduce costs. The team has really put its extensive experience to use by delivering solutions that are completely tailored around our very specific business requirements. The result is that we’re able to process orders quicker, cut time wasted on previously manual administrative tasks such as filing and know that all our data and confidential client information is safe and secure. The latest upgrade functionality has prompted us to expand our partnership further and embark on new projects with them. 

YourDMS took the time to understand what was different about our company’s needs, and worked with us to provide a solution which enables us to process invoices quickly and correctly. They have worked with us ever since, providing support and making improvements to the system to cope with the changing needs of our business.

I have found the ongoing support to be very helpful, and indeed friendly. After the initial installation, we up-graded our IT equipment, which meant changing our INVU installation. We had a unique issue to resolve and INVU and YourDMS sent their own technicians to visit our premises to resolve the issue. This was done at no charge and is a testament to their commitment to customer service.