Part of our commitment to you is through the high quality, ongoing service you will receive from us. Our customers tell us that it’s one of the reasons they chose us.
From the first contact with you, our overriding aim is to provide you with the right solution for your business, from consultancy to installation to training. Once that’s done, for others, it may mark the end of their relationship with you. At YourDMS, it’s only the start.
With a dedicated and trained technical support team in-house, you are always guaranteed expert help and advice no matter who you talk to on our helpdesk. With the ability to access your system remotely, issues can be resolved immediately and with minimal disruption to you. For most clients, our online support resolves the majority of issues without the need of a call or a visit. However, if there’s a need for a site visit, our friendly and experienced staff will be on hand for a face-to-face meeting.
With a range of support packages, at competitive rates, you will also receive free product upgrades and free installation of version updates (crucial in ensuring that you are using the latest technology to keep your business competitive), web seminars showing “best practice and enhancements” and a host of other benefits.
Support calls answered
within 2 minutes or less
Support issues resolved
with one phone call
WHAT OUR CUSTOMERS ARE SAYING
We can tell you how great our solutions are, how they will save you valuable time and money, how we will help you every step
of the way and provide outstanding after sales support – but it means more when our customers are happy to say it too.
YourDMS’s expertise has given me and my business accurate control of our purchases and payments, without increasing the size of the team involved. Before we engaged with YourDMS, the processing of our purchase invoices from our major suppliers would take weeks. Now we process these in a matter of days.
Finance Director, Pets Corner Limited
We purchased Invu from YourDMS as we saw it to be a proven solution for financial services businesses and could be tailored to our specific needs. As a multi-site business, it has increased efficiencies within the company and enables us to spend more time focusing on our client’s needs.
YourDMS helped us to adapt when our business methods changed. They have implemented Invu in new departments, managing the process from exploration to set-up and user training. They have identified complementary software packages to help us get the most out of Invu.
Head of Information Services, Bath Spa University